Privacy Policy | Venezuela Real Estate

1. Information We Collect

1.1 Information You Provide

When you create an account or use our Service, you may provide:

Account Information: Email address, name, and password
Profile Information: Preferences, saved searches, and notification settings
Payment Information: Billing details processed securely by Stripe (we do not store credit card numbers)
Communications: Information you provide when contacting us for support

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages viewed, listings accessed, search queries, feature usage
Log Data: IP address, access times, referring URLs, error logs
Cookies and Similar Technologies: Session identifiers, preferences, and analytics data

1.3 Information from Third Parties

We may receive information from:

Payment Processors: Stripe provides transaction status and billing information
Analytics Services: Aggregated usage statistics and performance data

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Operate the Service

Create and manage your account
Process subscription payments and billing for existing subscribers
Deliver real estate listing information and translations
Send listing alerts based on your saved search criteria

2.2 Improve and Develop the Service

Analyze usage patterns to improve user experience
Identify and fix technical issues
Develop new features and functionality
Conduct research and analysis

2.3 Communicate With You

Send transactional emails (account verification, password reset, receipts)
Provide customer support
Send service-related announcements
Deliver new listing alerts (if subscribed)

2.4 Legal and Security Purposes

Comply with legal obligations
Protect against fraud and abuse
Enforce our Terms of Service
Protect the security of our Service and users

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our Service:

Stripe: Payment processing and subscription management
Email Service Providers: Transactional emails and listing alerts
Hosting Providers: Server infrastructure and data storage
Analytics Services: Website usage analysis

These providers are contractually bound to protect your information and use it only for the services they provide to us.

3.2 AI Assistants and Platforms

Our property search data is available through ChatGPT and other AI assistant platforms. When you interact with our service through these platforms:

Your queries are processed by the respective AI platform according to their own privacy policies
We do not receive or store any personal information about users who access our data through AI assistants
Only publicly available property listing data is shared through these integrations
No personal contact information of property seekers is transmitted to or from AI platforms

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to:

Comply with applicable laws and regulations
Respond to lawful requests from public authorities
Protect our rights, privacy, safety, or property
Investigate potential violations of our Terms of Service

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption: Data transmitted over HTTPS/TLS encryption
Secure Payment Processing: Credit card data handled exclusively by PCI-compliant Stripe; we never store card numbers
Access Controls: Limited access to personal data on a need-to-know basis
Password Hashing: Passwords are securely hashed, never stored in plain text
Regular Security Reviews: Periodic assessment of our security practices

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

Essential Cookies: Required for login, session management, and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how visitors use our site

5.2 Managing Cookies

Most browsers allow you to control cookies through settings. Note that disabling essential cookies may prevent you from using certain features of our Service.

5.3 Do Not Track

We currently do not respond to "Do Not Track" browser signals. However, you can manage your privacy preferences through cookie settings.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

6.2 Correction

You can update your account information at any time through your account settings, or contact us to correct inaccurate information.

6.3 Deletion

You can request deletion of your account and personal data. Some information may be retained for legal or legitimate business purposes.

6.4 Opt-Out of Communications

Listing Alerts: Unsubscribe using the link in any alert email or through your saved search settings
Marketing Emails: Opt out via unsubscribe link or account settings
Transactional Emails: Essential service communications cannot be opted out while your account is active

6.5 Exercising Your Rights

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

Maintain your active account and provide our Service
Comply with legal obligations (e.g., tax records, legal holds)
Resolve disputes and enforce our agreements
Fulfill legitimate business purposes

After account deletion, we may retain anonymized or aggregated data for analytics purposes. Backup copies may persist for a limited time for disaster recovery.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Our Service is operated from the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We implement appropriate safeguards to protect your information during international transfers.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
No Sale of Personal Information: We do not sell personal information as defined by the CCPA

To exercise these rights, contact us.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis: We process your data based on: (a) your consent, (b) performance of our contract with you, (c) our legitimate interests, or (d) legal obligations
Right to Restrict Processing: In certain circumstances, you can request that we limit how we use your data
Right to Object: You can object to processing based on legitimate interests
Data Portability: Receive your data in a structured, machine-readable format
Right to Lodge a Complaint: You may file a complaint with your local data protection authority

12. Third-Party Links

Our Service may contain links to third-party websites, including original property listing sources. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending an email notification for significant changes

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

Summary: We collect only the information necessary to provide our information aggregation service. We do not sell your data. We use industry-standard security measures. You have rights to access, correct, and delete your information. Questions? Contact us.